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  1. Publications
  2. Case studies

Content Creator Special Case Study. Pilot site reports on their experiences using the new software
IT Skills for Trainers and Learning Developers
One of the IT Skills Pathway Content Creator pilot sites tells us about their experience using the new authoring tool. In this case study we talk to Liam Marshall at North East Ambulance Service to see how they have used the new Content Creator to develop learning materials.

Knowledge Bank Birthday! Royal Devon and Exeter
IT Skills for Knowledge Bank
The IT Skills Pathway Knowledge Bank is one year old on 3 November 2015. We thought the best way to celebrate this was by contacting the centre that uses it the most to find out the secrets of their success and what they like about it.

IT Skills for the Ambulance Service
IT Skills for Ambulance Service
Liam Marshall is the Education and Development Officer for IT at the North East Ambulance Service NHS Foundation Trust. The Trust employs over 2,500 people and covers a geographical area of 3,230 square miles from Guisborough in the south to the Scottish Border at Berwick upon Tweed. In September 2014, Liam was tasked with implementing the IT Skills Pathway across the organisation. We caught up with Liam one year on to find out how things are progressing.

Social Care: Supporting Frontline Staff with IT Skills
IT Skills for Social Care
Vibrance is a registered charity that supports vulnerable people across London and the South East. Their aim is to become a “paper light” organisation and they recognise the important role that all staff having appropriate IT skills has to play in achieving this. In this case study Catherine Brewster, Head of Learning and Development at Vibrance explains how the organisation has started to utilise the IT Skills Pathway to get all staff equipped with the skills they need.

Social Care: Supporting Care Providers with IT Skills Training
IT Skills for Social Care
Staffordshire CareMatch provide an information, advice and guidance service to approximately 800 organisations. Julian Cragg (Learning Development Coordinator) took the time to talk to us about his experience so far.

Social Care: The IT Skills Pathway supporting Social Care Providers
IT Skills for Social Care
Sue Allmark (Activities Coordinator) and Sylvia Kinvig (Head Chef) work for Spring Care at the River Meadows Nursing Home where Alison Peake is the Registered Manager. In this case study they explain how and why they got involved with the IT Skills Pathway and their experiences of undertaking the learning.

Social Care: Supporting Care Providers with IT Skills Training
IT Skills for Social Care
Claire Smout is a Project/Care Liaison Officer at Shropshire Partners in Care (SPIC). In this case study she outlines how her organisation utilises the IT Skills Pathway to support care providers across the county.

Social Care: The IT Skills Pathway supporting residential care home staff
IT Skills for Social Care
Debbie Wallace is a Project Worker at the Larwood residential care home in South Ockendon, Essex. The centre supports adults with learning disabilities. Debbie supports the residents in many areas of life such as personal care and social activities with the aim of creating as much independence for them as possible. There were a number of reasons why Debbie wanted to undertake IT Training.

Social Care: The IT Skills Pathway supporting residential care home staff
IT Skills for Social Care
David Trousdale is a Support Worker at the Mason Way residential care home in Waltham Abbey, Essex. Mason Way is a small centre supporting 7 adults with learning disabilities. His work is varied – supporting the residents in a variety of different ways and teaching them life skills such as cooking and cleaning to increase their independence. Until being told about the IT Skills Pathway, he had never received any formal IT training.

University Case Study - Using the IT Skills Pathway in Health & Social Care Education
IT Skills for Universities
A year ago, the IT Skills Development Team contacted a large number of Universities in the UK to let them know about the NHS IT Skills Pathway. The letter detailed how the Pathway could assist their health and social care students obtain the recognised standard for IT skills that would prepare them for work in the healthcare sector.

IT Skills Pathway used as part of a large clinical deployment
IT Skills for Organisation
Northumbria Healthcare NHS Foundation Trust are implementing a major new Patient Administration System (PAS). This case study focuses on the challenges faced and how the training team have assisted the wider project team in preparing users for the deployment.

IT Training allows Stop Smoking Advisor to spend more quality time with her patients
IT Skills for Public Health Staff
Anne-marie Kaliszczak is a Stop Smoking Specialist Advisor at Blackpool Teaching Hospitals NHS Foundation Trust. In this case study she describes how getting some formal IT Training allows her to spend more time with her patients.

Terrific story of a Nurse getting to grips with IT for the first time
IT Skills for Nurses
Grace H Ferguson is a Nurse Team Leader in the Department of Nuclear Medicine at Aberdeen Royal Infirmary, NHS Grampian. In this interview, she describes how completing Entry Level training as part of the NHS IT Skills Pathway has assisted her with her day to day work.

A Secretary saving lots of time
IT Skills for Secretaries
Lorraine Wragg is a Medical Secretary at Sheffield Teaching Hospitals. In this interview, she describes how getting IT qualified as part of the NHS IT Skills Pathway has assisted her with her day to day work.

Podiatry Team Leader has a clear message for others “Do it!”
IT Skills for Allied Health Professionals
Dr Alison Blake is a Podiatry Joint Team Leader in Wiltshire Community Health Services. In this interview, she describes how getting IT qualified as part of the NHS IT Skills Pathway has assisted her with her day to day work.

Nurse recommends IT Skills Pathway to her colleagues
IT Skills for Nurses
Angie Peplow is a General Registered Nurse at Sheffield Teaching Hospitals. In this interview, she describes how getting IT qualified as part of the NHS IT Skills Pathway has assisted her with her day to day work.

A Nurse describes the benefits of undertaking IT training
IT Skills for Nurses
Tanya Grainger is a Nurse working in the Sexual Health Service at Walsall Healthcare NHS Trust. In this interview, she describes how the NHS IT Skills Pathway has assisted her with her day to day work.

Orthopaedic Registrar benefits from using the IT Skills Pathway
IT Skills for Doctors
Rajesh Kakwani is a Specialist Registrar at Northumbria HealthCare NHS Foundation Trust. In this interview, he describes how the NHS IT Skills Pathway has assisted him with his day to day work.

“I had no way of quantifying my IT Skills now I have!”
IT Skills for Human Resources
Natalie Plows is an Assistant Personnel & Development Manager for Calderdale & Huddersfield NHS Foundation Trust. In this case study she outlines how getting Microsoft Office trained not only helps her with her day to day work but also has a positive impact on other team members

“Get yourself trained!” – some advice from a Medical Secretary to her colleagues
IT Skills for Secretaries
Kathy Davies is a Medical Secretary at St. Rocco’s Hospice in Warrington, Cheshire. In this interview, she describes how getting trained in Excel has not only saved her time but also increased her confidence in using Office software.

“An ideal method of delivering IT skills training to large numbers of students”
IT Skills for Undergraduates
Judy Jenkins is a Lecturer in Health Informatics in the College of Human and Health Sciences at Swansea University. In this case study, she describes how the NHS IT Skills Pathway has assisted her students as well as the organisation she works for.

Using the IT Skills Pathway to produce work that is more appealing and professional
IT Skills for Administrators
Ian Horan provides the administration support for the Immunisation Team at the Child Development Centre for Bridgewater Community Healthcare NHS Trust. In this interview, he describes how getting trained across a range of Microsoft Office products has improved the quality of his work.

“IT Skills Pathway made my presentations more interesting” - a Manager’s view
IT Skills for Managers
Heidi Mitchell is a Chlamydia Screening Manager at Walsall Healthcare NHS Trust. In this interview, she describes how the NHS IT Skills Pathway has assisted her with her day to day work.

Saved back office time reinvested into better patient care
IT Skills for Managers
Garry Schulz is the Improvement & Development Manager at Newcastle upon Tyne Hospitals NHS Foundation Trust. His day to day duties involve extensive use of Microsoft Office products to an advanced level – particularly Microsoft Excel. We caught up with Garry to find out how getting training and certification via the NHS IT Skills Pathway has assisted not only him, but his colleagues in Service Improvement and also the wider Trust workforce.

Individual’s increased productivity and confidence helps the whole team
IT Skills for Administrators
Denise O'Connor is an admin assistant in the Walsall Palliative Care Centre at Walsall Healthcare NHS Trust. In this interview, she describes how the NHS IT Skills Pathway has assisted her with her day to day work.

1-2 hours per week saved for Administrator
IT Skills for Administrators
Daniel Edwards is a Patient Database Administrator based in the Speech and Language Therapy Department at Walsall Healthcare NHS Trust. In this interview, he describes how undertaking higher level IT Learning and Certification via the NHS IT Skills Pathway has assisted him with his work.

A Physiotherapist’s message about improving IT Skills
IT Skills for Allied Health Professionals
Candice Niven is a Physiotherapist at Northumbria Healthcare NHS Trust. In this interview, she describes how the NHS IT Skills Pathway has assisted her with her day to day work.

“You will learn something that will benefit you” – an experienced users perspective
IT Skills for Administrators
Angie Kingman is an Orthotics Officer at Northumbria Healthcare NHS Trust. In this case study, she describes how the NHS IT Skills Pathway has assisted her with her day to day work.

Analyst uses the IT Skills Pathway to improve efficiency
IT Skills for Analysts
Adam Wilks is a Data Analyst from Northumbria Healthcare NHS Foundation Trust. In this case study he describes how the NHS IT Skills Pathway has assisted him with his day to day work.

Recent case studies